What is the Premium Membersihp password?
Problem:
PM, admin password and SIP password description.
Solution:
A paying account offers 2 levels of control panel access:
1. Admin password aka PM password controls the account in its entirety.
The admin password aka PM password is case sensitive.
When used, the PM password has the ability to view and manage all the Virtual Numbers under the given account.
Most often the PM password is the first password you set up when you placed your order with us.
Initially this password will be the same as the SIP password and the account CP will display it as such. If you decide to change the SIP password, then you will create 2 levels of account management. Note, the CP will not show the admin password once the SIP password has been changed.
To change or retrieve the admin password, you will need to attempt account access via the first TalkLah VN you set up and click on forgotten password.
If the account CP is accessed via the admin password but you failed to use the correct case, the system will allow you to view a very limited CP, Basic Membership like CP.
The SIP device cannot use the admin password.
2. SIP password:
The SIP password controls the device.
The SIP password is case sensitive and must be entered exactly as the account CP displays it otherwise the device will not work.
If entered incorrectly, the SIP device will fail registration and therefore you will not be able to place calls.
The account CP displays the SIP password.
If the account CP is accessed via the SIP password, the system will allow you to view a very limited CP, Basic Membership like CP.
