Why can't I access my voice mail from a PAP2 or Sipura device?

Problem:

Solution:

If you find that you cannot access the VM system even with the correct VM password, the SPA/PAP2 DTMF settings are not correct.
Follow the instructions below:
-Access the device's configuration settings. If you do not know how to access the device's settings, please use our set up instructions at: http://www.TalkLah.com/support/phones.php
-Click on the "Admin Login" button near the top right side of the screen
-Click on the "Line 1" tab.
-Click on advanced "Line 1" tab
-Scroll down to Audio configuration
-Look for "DTMF Tx method" settings and change it to "AVT"
-Update the settings
-Apply the same procedure for line 2 DTMF setting.
-Attempt VM access.