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Voice and Call Quality

How much bandwidth do I need?


Problem:

How fast does my connection to the Internet need to be in order to use the service?


Solution:

Your connection speed (bandwidth) must be sufficiently high for the type of vocal codec you are using. Vocal codecs (or just "codec") are the standard means by which your IP Phone (UA) encodes your voice and transmits it across the Internet. The codec that is picked for a particular phone call is primarily determined by your UA's configured preferences. Consult your UA's manual to determine how to change codec preferences.

To use the best quality / highest bandwidth codecs (G711a/u) we recommend a connection speed of no less than 90Kb/s in each direction (up and down).

See the knowledge base article on codecs for more information.

 


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Our Service includes Internet phones with free Internet calling and unlimited US and Canada plans. We offer prepaid phone service and International DID numbers using our voice over IP system and an analog telephone adaptor (ATA). The solutions are designed for home phone service, business phone service, call shops, telemarketing firms and cyber cafes.