NOTE: The system will allow outgoing calls but not incoming calls without proper registration. Please do not publish your DID number without making sure you can receive calls.

How to troubleshoot any DID related problem:

1. Enable voicemail for the TalkLah number controlling the DID number. This will show that the DID is pointing to the right number but for some reason the IP phone is not answering the call.


2. How do you know your device is connecting to the system? Most devices will display a "registered" or "logged in" status or you can view it online via your account's control panel, look for " Registration expires @ date and time".


3. If the IP phone is connecting to the system but no gateway, IP or DID type calls can be received, the IP device is not correctly registering with the system and you will need to contact technical support to determine the cause of this problem. Before you write support please verify the modem is set to "always on". In order for us to fully troubleshoot the problem we will need full access to the device's configuration settings. If the device has a static IP address, you can forward it to use so we can view the settings. If DHCP is on, you will need to send us an attachment type copy of the settings. 


4. If the IP phone is not registering with the system, most likely the problem is related to faulty configuration, unstable or inadequate Internet connection, blocked firewall or the ISP blocking ports or manipulating the flow of data.  Before you report your problem to support, please follow the steps below:

1. Access the device's settings and verify the configuration against our sample settings.


2. Please make sure the device's SIP password is correct by logging in the account's control panel.